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Crisis Intervention

During the COVID-19 pandemic, we continue to offer services. Our crisis hotline is still open 24/7: 413-772-0806. Counseling and advocacy sessions are now over the phone and by video conferencing, and medical advocacy services are available upon request through the crisis hotline.

We are here to serve survivors, of every race, gender, class, and background. Our services are available in English and Spanish; we have access to a multi-language interpreter program for other languages as well. Our buildings are wheelchair accessible.

All of our survivor services are free of charge. We do not require health insurance or proof of citizenship.

One of NELCWIT’s primary activities is providing crisis support in cases of domestic and sexual violence. After a domestic violence or sexual assault incident, NELCWIT advocates offer emotional support, safety planning, counseling, referrals and advocacy with the police, the courts, and the District Attorney’s office. As Franklin County and the North Quabbin region’s domestic violence and rape crisis center, we also offer 24-hour medical and police advocacy in cases of sexual assault.

Rape Crisis and Domestic Violence Hotline

NELCWIT’s hotline provides emotional support, information, and resources for those dealing with domestic violence or sexual assault and is the primary entry to NELCWIT’s services for new clients. All hotline staff are familiar with the needs of individuals who have experienced sexual assault and domestic violence, and all have expertise regarding resources available in the Franklin County-North Quabbin area. We have bilingual staff in Spanish and English, access to a multilingual interpreter program and TTY for use with hearing-impaired clients. NELCWIT’s hotline is staffed 24 hours a day, 7 days a week.

For immediate crisis intervention, please call our 24/7 Crisis Hotline: 413-772-0806


Crisis Walk-In Services

NELCWIT’s advocates are available to meet with individuals who came to the office seeking services without pre-scheduled appointments. Our advocates offer emotional support, referrals, safety planning and the option for continuing meetings when appropriate. These services are normally offered at our Greenfield Office (479 Main Street), Monday – Thursday from 9am – 4pm and Fridays from 9am – 4pm.

** During the COVID-19 pandemic, while our offices are closed, we encourage people to use our 24/7 hotline at 413-772-0806.


Domestic Violence Intervention Project

NELCWIT collaborates with the Massachusetts Northwestern District Attorney’s office and area police departments to provide the Domestic Violence Intervention Project (DVIP). Through this program, police departments and DVIP advocates are able to work in collaboration to assist victims who need support, including with emergency restraining orders, at times when the courts are closed. DVIP advocates are able to offer emotional support, information, referrals, and advocacy at local police departments during evening, overnight, weekend, and holiday hours.

** During the COVID-19 pandemic, DVIP advocates continue to be available.


SAFEPLAN

NELCWIT’s SAFEPLAN project is part of a statewide program that assists victims of domestic and sexual violence who are seeking restraining orders. Our advocates are located in the Greenfield and Orange courts. In addition to supporting victims through the restraining order process, they offer safety planning, referrals and advocacy and assist with court-related paperwork.

** During the COVID-19 pandemic, SAFEPLAN advocates are still available 8:30-4:30 daily, over the phone, to help you.


Legal Advice Sessions

NELCWIT offers free, hour-long, legal consultations relating to domestic violence and sexual assault through collaborations with the Franklin County Bar Association and Community Legal Aid.


Medical Advocacy

One of NELCWIT’s primary activities is providing crisis support in cases of domestic and sexual violence. After a domestic violence or sexual assault incident, NELCWIT advocates are available to offer emotional support, medicaly advocacy services (including presence at the hospital for support during a Sexaul Assault Evidence Gathering Kit procedure), safety planning, counseling, referrals and advocacy with the police, the courts, and the District Attorney’s office. As Franklin County and the North Quabbin region’s domestic violence and rape crisis center, we also offer 24-hour medical and police advocacy in cases of sexual assault.

** During the COVID-19 pandemic, medical advocates are still unable to meet you at the hospital. However, they are available to offer support by phone.

The policies of NELCWIT prohibit any form of unlawful discrimination on the basis of race, color, religion, creed, sex, gender, gender identity or gender expression, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, genetic information, and any other class of individuals protected from discrimination under state or federal law with respect to employment, volunteer participation and the provisions of services.