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Counseling & Advocacy

During the COVID-19 pandemic, we continue to offer services. Our crisis hotline is still open 24/7: 413-772-0806. Counseling and advocacy sessions are now over the phone and by video conferencing, and medical advocacy services are available upon request through the crisis hotline.

We are here to serve survivors, of every race, gender, class, and background. Our services are available in English and Spanish; we have access to a multi-language interpreter program for other languages as well. Our buildings are wheelchair accessible.

All of our survivor services are free of charge. We do not require health insurance or proof of citizenship.

In addition to providing crisis intervention services, NELCWIT offers support for survivors who are recovering from recent or past incidents of domestic and sexual violence. Counselor/advocates meet with clients at our Greenfield and North Quabbin offices and at other safe locations in the Franklin County-North Quabbin area.


For Adults:

Our counselors provide safety planning, emotional support, and advocacy and offer education and information about healthy relationships, self-esteem, assertiveness and healing. In addition to individual meetings, NELCWIT also offers self-empowerment and support groups throughout the year.


Child and Family Advocacy:

NELCWIT offers support to children and teens and their non- offending parents/guardians in cases of domestic violence, dating violence, sexual assault and stalking. The Child & Family Advocates offer advocacy and parenting support for parents of children who have witnessed or experienced domestic violence. The advocates collaborate with local schools, community-based organizations, and other service providers to offer this program.


Medical Advocacy:

One of NELCWIT’s primary activities is providing crisis support in cases of domestic and sexual violence. After a domestic violence or sexual assault incident, NELCWIT advocates are available to offer emotional support, medicaly advocacy services (including presence at the hospital for support during a Sexaul Assault Evidence Gathering Kit procedure), safety planning, counseling, referrals and advocacy with the police, the courts, and the District Attorney’s office. As Franklin County and the North Quabbin region’s domestic violence and rape crisis center, we also offer 24-hour medical and police advocacy in cases of sexual assault.


For more information about NELCWIT’s counseling and advocacy services or to schedule an appointment with a NELCWIT Counselor/Advocate, please call: 413.772.0806

For immediate crisis intervention, please call our 24/7 Crisis Hotline: 413-772-0806


The policies of NELCWIT prohibit any form of unlawful discrimination on the basis of race, color, religion, creed, sex, gender, gender identity or gender expression, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, genetic information, and any other class of individuals protected from discrimination under state or federal law with respect to employment, volunteer participation and the provisions of services.