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The New England Learning Center for Women in Transition (NELCWIT) is the sexual and domestic violence crisis center of Franklin County and the North Quabbin.

Due to the COVID-19 pandemic, NELCWIT's offices are operating remotely until further notice. Even though our building is closed, our staff is still working full-time.

We are still here for you. Please do not hesitate to get in touch with us.

Our 24-Hour Domestic Violence & Rape Crisis Hotline is still open at all times, 7 days a week:

24/7 crisis line: (413) 772-0806

Toll free crisis number for Franklin County/North Quabbin : 1-888-249-0806

Our lines are TTY enabled or use MA Relay 711.

Service Changes due to COVID-19:

Our counseling & support services also continue to be available to the community. To connect with us, please call our crisis line (413-772-0806) or our main number (413-772-0871).

Our walk-in hours and children’s visitation program are currently closed to help slow the spread of the coronavirus.

For comprehensive information about other agency and government services for the community during the pandemic, please visit our Pandemic Service Changes Document. We are working to keep referrals updated for everything from Court policies to resources for pet food and childcare.

Coronvirus Resource Master List

We are here to serve survivors, of every race, gender, class, and background. Our services are available in English and Spanish; we have access to a multi-language interpreter program for other languages as well. Our buildings are wheelchair accessible.

All of our survivor services are free of charge. We do not require health insurance or proof of citizenship.

The policies of NELCWIT prohibit any form of discrimination on the basis of race, color, religion, creed, sex, gender, gender identity or gender expression, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, genetic information, and any other class of individuals protected from discrimination under state or federal law with respect to employment, volunteer participation and the provisions of services.