Crisis Intervention

One of NELCWIT’s primary activities is providing crisis support in cases of domestic and sexual violence.  After a domestic violence or sexual assault incident, NELCWIT advocates offer emotional support, safety planning, counseling, referrals and advocacy with the police, the courts, and the District Attorney’s office.  As Franklin County and the North Quabbin region’s domestic violence and rape crisis center, we also offer 24-hour medical and police advocacy in cases of sexual assault.

Rape Crisis and Domestic Violence Hotline
NELCWIT’s hotline provides emotional support, information, and resources for those dealing with domestic violence or sexual assault and is the primary entry to NELCWIT’s services for new clients. All hotline staff are familiar with the needs of individuals who have experienced sexual assault and domestic violence, and all have expertise regarding resources available in the Franklin County-North Quabbin area. We have bilingual staff in Spanish and English, access to a multilingual interpreter program and TTY for use with hearing-impaired clients.  NELCWIT’s hotline is staffed 24 hours a day, 7 days a week. 

Crisis Walk-In Services
NELCWIT’s advocates are available to meet with individuals who came to the office seeking services without pre-scheduled appointments.  Our advocates offer emotional support, referrals, safety planning and the option for continuing meetings when appropriate. These services are offered at our Greenfield Office (479 Main Street), Monday – Thursday from 9am – 4pm and Fridays from 9am – 1:30pm.

Domestic Violence Intervention Project
NELCWIT collaborates with the Massachusetts Northwestern District Attorney’s office and area police departments to provide the Domestic Violence Intervention Project (DVIP).  Through this program, police departments and DVIP advocates are able to work in collaboration to assist victims who need support, including with emergency restraining orders, at times when the courts are closed.  DVIP advocates are able to offer emotional support, information, referrals, and advocacy at local police departments during evening, overnight, weekend, and holiday hours.

NELCWIT’s SAFEPLAN project is part of a statewide program that assists victims of domestic and sexual violence who are seeking restraining orders.  Our advocates are located in the Greenfield and Orange courts. In addition to supporting victims through the restraining order process, they offer safety planning, referrals and advocacy and assist with court-related paperwork.

Legal Advice Sessions
NELCWIT offers free, hour-long, legal consultations relating to domestic violence and sexual assault through collaborations with the Franklin County Bar Association and Community Legal Aid.

For immediate crisis intervention, please call our 24/7 Crisis Hotline: 413-772-0806

For walk-in assistance, please come to our Greenfield location during the following hours:

Monday-Friday, 9AM-4PM

We are located at 479 Main St., Greenfield, MA